Shipping & Returns

P.O. Box Addresses

Please note that we do not ship to P.O. Box addresses.

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Order Processing Times

We aim to process and ship all orders as efficiently as possible. Our regular shipping hours are Monday through Friday, from 9:00 AM to 4:00 PM EST, excluding holidays. Orders placed will begin processing the following business day, even if the order is placed on weekends or holidays. The typical processing time for orders is 2-3 business days. Once processing is complete, tracking information will be provided for every shipment. Subsequent subscription boxes will be shipped automatically based on your subscription frequency.

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Shipping Methods

We offer the following carriers for deliveries:

• UPS

• USPS

• Fedex

Several shipping methods are available for each carrier. Some options will specify which carrier will be used, while others may utilize a variety of carriers depending on package characteristics. Our flat-rate shipping option currently uses multiple carriers. If you select a shipping method with multiple carrier options, please note that you will not be able to specify a preferred carrier.

Expedited shipping options are typically unavailable during checkout. However, if you wish to use expedited shipping, we recommend contacting our Support team after placing your order. This will allow us to facilitate the request for expedited shipping and provide an invoice for the additional service cost.

Please be aware that once an order has shipped, we cannot make any further changes to the shipment method or delivery address.

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Delivery Estimates

In most cases, the estimated delivery date provided is accurate and reliable. However, please note that there is a small possibility that certain shipments may take longer than expected. We encourage you to track your package to receive the most up-to-date delivery information.

Be advised that some locations may experience longer shipping times due to factors such as severe weather, natural disasters, or unforeseen events. Additionally, certain addresses may consistently have longer delivery times.

If your package has not arrived within the expected timeframe, please check the tracking information first. For further inquiries regarding your delivery, we recommend contacting the carrier directly for the most current updates. Should you require additional assistance, our Support team is available to help.

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Address Changes

If you need to update the address on an order, please contact our Support team at amuro@gundambox.co prior to fulfillment. We are able to make address changes for any order before it is processed. Once an order has been fulfilled and shipped, we recommend reaching out directly to the carrier to request any address updates.

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Return Policy

Order Cancellation

If you wish to cancel your order, please do so before the item has been processed. Once the item has been processed and shipped, cancellations will no longer be accepted, and you will need to follow our return policy. Please note that a 10% cancellation fee will be applied to any order canceled prior to shipment, which helps cover credit card processing fees.

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Return Policy

While we strive to ensure that all products meet your expectations, we understand that issues may occasionally arise. Therefore, we offer a 30-day return policy, subject to the following conditions:

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Unopened Items

Unopened and unused items can be returned within 30 days of receipt, unless otherwise stated on the product details page. The item must be in its original condition, including packaging.

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Opened Items

Opened items are not eligible for return. This includes:

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• Items that have been removed from their original packaging.

• Items with visible signs of tampering.

• Items that are no longer factory-sealed.

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Damaged and Defective Items

If an item is defective or damaged during shipping, we will offer a replacement of the same item, or, if unavailable, store credit or a refund may be issued. All claims must be made within 30 days of receipt. In some cases, we may request a photo of the damaged or defective item to determine whether a replacement part is appropriate.

Please note that the following issues are not considered defects:

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• Minor cosmetic imperfections.

• Damage to packaging.

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How to Return an Item

To initiate a return, please contact our Customer Service team to obtain return authorization. Unauthorized returns may result in delayed processing or denial of the refund. Customer Service can be reached at amuro@gundambox.co

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Return Shipping

• Returns Due to Our Error or Damaged Items: If the return is a result of our error or a damaged product, we will cover the cost of return shipping via a prepaid label provided by us. If you choose to return the item using a carrier of your choice, return shipping costs will be your responsibility, and we are not liable for any lost or damaged items during transit.

• Returns for Other Reasons: If the return is for reasons other than our error or a damaged item, you will be responsible for return shipping fees. We are not responsible for any lost or damaged packages returned to us.

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Preparing Your Return

Please ensure the item is securely packaged to prevent any damage during return shipping. Use appropriate protective materials, such as bubble wrap, and place the shipping label on the package itself—not on the item. Failure to properly package the item may result in a partial refund or denial of the return.

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Refund Process

Refunds will be processed once the returned item is received and inspected. Refunds will be issued in the original form of payment. If that is not possible, store credit will be issued.

You can check the status of your refund in your account. Refunds typically take the following time frames to appear:

• Credit Card: 3-5 business days

• PayPal: Up to 30 days, depending on the source of payment

• Store Credit: Available immediately

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Refused or Undeliverable Shipments

If a shipment is refused, return costs will be deducted from your refund. If the shipment is returned as undeliverable due to an error on your part (such as an incorrect address), we will contact you to arrange for reshipment. Any associated return or reshipping fees must be paid before the package is sent again.

For international customers, any additional fees, duties, or taxes for refused or undeliverable shipments are your responsibility. We will not issue refunds for product or shipping if customs disposes of the shipment.

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Restocking Fees

While we generally do not charge restocking fees, they may apply in the following situations:

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• The returned item is missing, damaged, or opened.

• The return is received after the 30-day window.

• The return is inspected by customs.

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Our Customer Service team will reach out to you with any concerns regarding restocking fees before processing a refund.

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Sale Items

Please note that only regular-priced items are eligible for refunds. Sale items are not refundable.

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Exchanges

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We only offer exchanges for defective or damaged items. If you need to exchange an item for the same product, please contact us at amuro@gundambox.co, and we will assist you in the process.

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Gift Returns

If the item was a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be emailed to you. For assistance with gift returns, please contact amuro@gundambox.co.